FAQs For Our Cleaning Services

We are an industry leader with nearly 14 years of experience in professional cleaning services and facilities maintenance services for commercial, industrial and residential.

• We provide customized high-quality services for all business types and sizes
• We offer competitive pricing and free estimates
• We have quality-trained, supervised, and uniformed employees
• We only hire staff who we believe will adhere to our high standards and fit our brand
• We are available to serve you 365 days a year, 24 hours a day, seven days a week, including emergency response services

Learn more about our commercial & industrial cleaning services HERE.

Cleaning Services‍

• Upholstery Cleaning
• Hard Surface Floor Care
• Carpet Care
• Recycling and Disposal
• Pre- and Post-Construction Cleanups
• And many more

Facilities Maintenance Services

• Light Bulb Replacement
• Electrical
• Plumbing
• Locksmith Services
• Painting
• And many more

Our Service Coverage

• Day or Night Emergency Response Services
• Island-Wide Service Coverage

Absolutely. We are fully insured and bonded.We carry:

• General liability insurance
• Liability insurance
• Workman compensation insurance
• Auto insurance
• Janitorial bond insurance for breakage or proven theft

We provide professional cleaning and maintenance services to a variety of commercial, industrial and residential properties such as retail, financial, healthcare, education, energy/utility, and specialty industries.

We are a national company that provides cleaning services across Singapore and Malaysia. Our corporate headquarters is in Singapore. For more contact details, click here.

Our client locations are under close supervision by an assigned Regional Manager and District Manager and are supported by our internal Customer Care Team. All of our team members are available 24/7 to address any issues, concerns, or requests. Please feel free to contact us here.

No. We can clean before or after business hours, or any time you prefer. Our cleaning services and schedules are tailored to meet your specific needs.

Our fully integrated Employee/Caller Location Verification System allows us to monitor our staff and hold everyone accountable. The automated program enables us to:

• See and receive alerts when our employees enter and exit the designated location.
• Keep track of every minute our staff members are spending at each location.
• Be proactive in making sure the appropriate number of employees is set to every location.
• Know when an employee doesn’t call in for work within 15 minutes of the expected start time.

We fully understand the importance of knowing who’s who in your building. Every one of our employees is required to wear a uniform and carry identification.

ACMS Facilities Management is dedicated to providing you with the finest cleaning services on Island-Wide.
We go to great lengths to hire the right people for the job. We never use independent subcontractors or vendors and we hold each of our employees accountable to the highest standards. All cleaners have been thoroughly trained in our state-of-the-art training facility on the latest house cleaning techniques. We’re proud of our staff and what they do, and it shows in the way we clean your home.

We are not satisfied until you’re happy so we offer a 100 percent satisfaction guarantee. If something was missed, please notify us within 24 hours and we will send the team back at our expense to correct the issue. Our dedication to customer service and our desire to please ensure consistent, high-quality cleaning.

Yes. All you need to do is ask, and we’ll supply one or more of our clients in your Long Island residential area who can confirm our commitment to quality.

If we would not trust someone to clean our own home, we will not send them to clean yours. We only send uniformed, trustworthy, and dependable employees to your door.

However, we are registered with ACRA, insured, and carry workers’ compensation insurance.

Our employees are bonded for your protection. This type of insurance protects and compensates you if one of our staff members is guilty of theft. We carry liability insurance that protects you and covers damages to your home that are caused by our employees.

We periodically review local industry rates to ensure competitive pricing. We guarantee you will receive the highest value from our cleaning services.
Our fees are based on the actual time it takes to clean your home in half-hour increments with a one-hour minimum. Our cleaning crews consist of three people per hour.
We have two primary ways of billing: by the job and by the hour. Imperial Cleaning’s residential cleaning estimates are based on square footage, the number of bedrooms and bathrooms, occupants, pets, etc.
Our rates, our guarantee, and our dedication to you are always the same, whether you book us for a one-time cleaning or sign up for recurring services.

Yes, we do. Contact us so we can send you different offers throughout the year.

Yes, we arrive with all the cleaning supplies and equipment necessary to make your home sparkle. We even bring our own freshly laundered microfiber and soft cotton towels. You will be happy to know that almost all of our products are eco-friendly and either unscented or low-scented. If you would like us to use your own cleaning equipment or any special cleaning supplies, just let us know. We would be happy to do so.

Yes, on a scheduled basis (weekly or bi-weekly) you will have a set crew perform the cleaning. This will give you the chance to become comfortable and acquainted with your team.

No. In fact, many clients prefer to give us a key or access card so we can clean while they are away. All customer keys are given a code designation and secured when not in use. If you wish to hide a key on your premises, call the office with the location so we can notify the team prior to their arrival.