Privacy Policy

ACMS Facilities Management (SIN) Pte. Ltd. ("ACMS", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store, protect, and retain your personal data when you visit our website, communicate with us, or engage our products and services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

We may collect personal data that you voluntarily provide to us, including:

  • Full name.
  • Company name.
  • Job title.
  • Email address.
  • Telephone or mobile number.
  • Business or mailing address.
  • Service enquiry details.
  • Quotation requests.
  • Purchase order information.
  • Payment and billing information (where applicable).
  • Information submitted through contact forms, email, telephone, WhatsApp, or other communication channels.

We may also automatically collect certain technical information when you visit our website, including:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Date and time of access.
  • Pages viewed.
  • Referring website.
  • Website usage statistics.
  • Approximate geographic location.

This information helps us improve our website, maintain security, analyse visitor behaviour, and enhance our services.

2. How We Use Your Personal Data

We may collect, use, and disclose your personal data for the following purposes:

  • Responding to enquiries and requests.
  • Preparing quotations and proposals.
  • Providing Integrated Facilities Management (IFM) services and related solutions.
  • Delivering cleaning, maintenance, mechanical & electrical (M&E), landscaping, security, pest control, waste management, and other facilities management services.
  • Processing orders, contracts, invoices, and payments.
  • Scheduling site visits and project coordination.
  • Communicating with customers regarding projects and services.
  • Providing customer support.
  • Improving our website, systems, and customer experience.
  • Conducting internal business analysis and reporting.
  • Maintaining website security and preventing fraud.
  • Complying with legal, regulatory, contractual, and industry obligations.
  • Sending service updates, newsletters, promotional materials, and marketing communications where permitted by law or where consent has been provided.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Essential Cookies

These cookies are necessary for the operation of our website and enable core functionality such as page navigation and security.

Analytics Cookies

These cookies collect anonymous information regarding how visitors use our website, allowing us to improve website performance and user experience.

Functional Cookies

These cookies remember your preferences to make future visits more convenient.

You may configure your browser to reject or remove cookies. However, certain website features may not function properly if cookies are disabled.

4. Third-Party Technologies

Our website may use trusted third-party technologies to enhance functionality, analyse website traffic, improve security, and measure the effectiveness of our marketing campaigns.

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors interact with our website. Information collected may include:

  • Pages viewed.
  • Time spent on our website.
  • Device information.
  • Browser information.
  • Approximate location.
  • IP address (processed in accordance with Google's privacy practices).

This information is used solely for statistical analysis and website improvement.

Google Privacy Policy:
https://policies.google.com/privacy

Google Tag Manager

We may use Google Tag Manager to manage website tags and analytics tools. Google Tag Manager itself does not collect personal data but facilitates the deployment of other tracking technologies.

Google Maps

We may use Google Maps to display our office locations or service areas. Google may collect technical information such as your IP address and location data, subject to your device settings.

Google reCAPTCHA

To protect our website against spam and automated abuse, we may use Google reCAPTCHA.

This service may collect:

  • IP address.
  • Browser information.
  • Mouse movements.
  • Time spent on pages.
  • Device information.

Meta (Facebook) Pixel

We may use Meta Pixel to measure the effectiveness of our advertising campaigns and improve marketing performance.

Information collected may include:

  • Pages visited.
  • Website activity.
  • Device information.
  • Browser information.
  • Cookies.
  • Online identifiers.

Meta Privacy Policy:
https://www.facebook.com/privacy/policy/

Cloudflare

We may use Cloudflare services to improve website security, reliability, and performance. Cloudflare may collect technical information such as IP addresses and browser information to protect against malicious traffic and cyber threats.

Embedded Content

Certain pages on our website may contain embedded content such as videos, maps, documents, or social media feeds. Such content behaves as though you visited the third-party website directly and may collect data in accordance with the third party's own privacy policy.

5. Disclosure of Personal Data

We do not sell or rent your personal data.

Your personal data may be disclosed to:

  • Our employees.
  • Authorised representatives.
  • Contractors and subcontractors.
  • Business partners.
  • Professional advisers.
  • IT service providers.
  • Payment processors.
  • Government authorities.
  • Regulatory agencies.
  • Law enforcement agencies where required by law.

All third parties are required to maintain the confidentiality and security of your personal data.

6. International Transfer of Personal Data

Certain service providers engaged by ACMS may process or store personal data outside Singapore.

Where such transfers occur, we will take reasonable steps to ensure your personal data receives a level of protection comparable to that required under the Singapore Personal Data Protection Act 2012 (PDPA).

7. Data Security

We implement appropriate administrative, organisational, physical, and technical safeguards to protect your personal data from:

  • Unauthorised access.
  • Unauthorised disclosure.
  • Alteration.
  • Loss.
  • Misuse.
  • Destruction.

While we take reasonable measures to safeguard personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws, contractual obligations, accounting requirements, and legitimate business interests.

When personal data is no longer required, it will be securely destroyed or anonymised.

9. Your Rights

Subject to the Personal Data Protection Act (PDPA), you may:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete information.
  • Withdraw your consent for the collection, use, or disclosure of your personal data, subject to legal and contractual restrictions.
  • Request information regarding how your personal data has been used or disclosed.

We may require verification of your identity before processing your request.

10. Marketing Communications

Where permitted by law or with your consent, we may send:

  • Company news.
  • Service announcements.
  • Promotional offers.
  • Marketing communications.
  • Industry updates.

You may unsubscribe or withdraw your consent at any time by contacting us using the details provided below.

11. Third-Party Websites

Our website may contain links to external websites.

ACMS Facilities Management (SIN) Pte. Ltd. is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal data.

12. Children's Privacy

Our website and services are intended primarily for businesses and individuals aged 18 years and above. We do not knowingly collect personal data from children.

13. Compliance with the Singapore PDPA

ACMS Facilities Management (SIN) Pte. Ltd. complies with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Where required by law, we will obtain your consent before collecting, using, or disclosing your personal data unless an exception under the PDPA applies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, industry standards, or website technologies.

Any revised version will be published on this page together with the updated revision date. Your continued use of our website constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, your personal data, or wish to exercise your rights under the Singapore Personal Data Protection Act (PDPA), please contact us:

ACMS Facilities Management (SIN) Pte. Ltd.
Website: https://www.acmsfacilities.com
Email: acmsfmsingaporepteltd@gmail.com

We will endeavour to respond to your enquiry or request within a reasonable timeframe and in accordance with applicable laws.